The end of last week I was in SCB and told the girl I wanted to register for online banking. She told me I could register online. When I got home I tried to register. Because I have a new passport since I first opened my account, I couldn't do it. I went to the bank today to get my passport info updated. The girl I talked to was very pleasant and understood right away what I wanted to do. She updated the information and guess what!!!!!! She took me to their computer and assisted me to register for online banking. It was easy enough. I told her what another girl had told me last week. She said, "Maybe new staff." I said "No, LAZY staff." She half smiled, but didn't say anything. For the life of me I will never understand how people like the one last week hold their jobs.